License Troubleshooting

Start » Troubleshooting

I've received the license file but the plugin remains unlicensed

Wrong HostID. License files are generated based on the HostID that you provide. If you are trying to license a Thea plugin in a different machine than the one you used to generat the HostID, the license will not be accepted.

I haven't received my license file.

It can take up to three working days for your licensed to be delivered. In some cases, the delivery email with the attached license file could have ended up in your Junk/Spam folder. Be sure to check there too.